At Sinu24, we pride ourselves on offering only the highest-quality products sourced directly from official European distributors. All items in our catalog meet the standards of the European market, giving you peace of mind when shopping with us.

Product Quality and Authenticity

All of our products are brand new, in their original packaging, and are unopened.
Every product is designed specifically for the European market, ensuring compliance with local standards and regulations.

Warranty

All products purchased from our website are covered by a 2-year statutory warranty in accordance with German consumer protection laws (§ 437 BGB). This warranty protects you against manufacturing defects and ensures your rights as a consumer.

Right of Return

You have a 14-day right of return for all products, starting from the day you receive the goods.
Returns are free of charge, and we will provide a prepaid return label upon request.
You are not required to give a reason for your return, in accordance with EU Consumer Rights Directive.

Shipping

All orders are shipped exclusively via DHL, ensuring reliable and fast delivery.
Shipping is free for orders over €450, while standard shipping costs apply for smaller orders.
Delivery Time: For items in stock, delivery times are up to 6 working days. You will receive a shipping notification and tracking number as soon as your order is dispatched.

VAT and Pricing

All prices displayed on our website include VAT (Value Added Tax) in compliance with EU regulations.
Important Note: We are currently in the process of registering for a German VAT number. While we await the issuance of this number, all prices are displayed with VAT included, and we will retroactively declare and pay VAT for all applicable transactions. Once our VAT number is issued, this information will be updated accordingly.