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Cancellation Policy and Form
A. Instructions for Cancellation
Introduction
Consumers (i.e. individuals acting for purposes outside their trade, business, craft or profession) are entitled to cancel any contract under the following conditions:
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), take physical possession of the goods.
To exercise your right of cancellation, you must inform us (Sinu24 OÜ, Laki 14a–314, 10621 Tallinn, Estonia, e-mail: [email protected]) of your decision to withdraw from the contract by means of a clear written statement (e.g. via e-mail). You may use the attached model cancellation form, but it is not mandatory.
To meet the cancellation deadline, it is sufficient that you send your communication concerning the exercise of your right to cancel before the 14-day period has expired.
Effects of Cancellation
If you cancel this contract, we will refund all payments received from you, including standard delivery costs (except any additional costs resulting from your choice of a delivery method other than the least expensive standard option offered by us), without undue delay and no later than 14 days after the date on which we are informed of your decision to cancel the contract.
We will issue the refund using the same payment method you used for the original transaction, unless you explicitly agree otherwise. In no case will you incur fees for the refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to:
Sinu24 OÜ Return
Laki 14a–314
10621 Tallinn
Estonia
without undue delay and no later than 14 days after the day you inform us of your cancellation. This deadline is met if you send the goods back before the 14-day period expires.
You are only liable for any diminished value of the goods if the deterioration is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
We will bear the cost of returning the goods.
B. Cancellation Form
If you wish to cancel this contract, please complete and submit this form to us via e-mail or use our downloadable form:
To:
Sinu24 OÜ
Laki 14a–314
10621 Tallinn
Estonia
E-mail: [email protected]