1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of the company Sinu24 OÜ (hereinafter referred to as “Seller”) apply to all contracts concluded between a consumer or a trader (hereinafter referred to as “Client”) and the Seller relating to all goods and/or services presented in the Seller’s online shop.
1.2 These GTC apply accordingly to contracts for the delivery of goods with digital elements, unless otherwise provided. In this context, the Seller owes, in addition to the delivery of the goods, the provision of digital content or digital services (hereinafter “digital products”) which are contained in or connected to the goods in such a way that the goods cannot fulfil their functions without them.
1.3 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
1.4 A trader is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their trade or independent professional activity.
2) Conclusion of the Contract
2.1 The product descriptions in the Seller’s online shop do not constitute binding offers but serve as an invitation for the Client to submit a binding offer.
2.2 The Client may submit an offer via the online order form. After placing the selected goods and/or services in the virtual shopping cart and completing the ordering process, by clicking the button that finalizes the order, the Client submits a legally binding offer to enter into a contract.
2.3 The Seller may accept the Client’s offer within five days by:
Sending an order confirmation via email;
Shipping the ordered goods to the Client;
Requesting payment from the Client after the order has been placed.
The contract is concluded at the moment one of the above actions is completed. If the Seller does not accept the offer within this timeframe, the offer is deemed rejected.
2.4 The text of the contract is stored by the Seller and sent to the Client in text form (e.g. email) after the order is completed. The contract text is not otherwise made accessible.
2.5 Before placing a binding order, the Client can identify and correct input errors using standard keyboard and mouse functions and by carefully reviewing the order summary.
2.6 The Danish and English languages are available for the conclusion of the contract. In case of discrepancies, the Danish version shall prevail.
2.7 Order processing and communication usually take place via email. It is the Client’s responsibility to ensure the accuracy of the provided email address and to check spam filters so all communications from the Seller can be received.
3) Right to Cancel
3.1 Consumers have a right of withdrawal in accordance with Danish law.
3.2 Detailed information on the right to cancel and a standard withdrawal form will be provided separately in the cancellation instructions available on the website.
4) Prices and Payment Conditions
4.1 All prices shown on our website include VAT in accordance with applicable EU regulations. As we are currently below the cross-border threshold for Danish VAT registration, we are not yet liable to register for VAT in Denmark. Once the threshold is exceeded, we will comply with all relevant tax obligations, including VAT registration and reporting in Denmark.
4.2 Payment can be made via credit card (Visa, MasterCard), Apple Pay, or by invoice. If the invoice option is selected, the Client will receive an invoice via email. Payment is due immediately upon receipt, unless otherwise agreed.
5) Shipment and Delivery Conditions
5.1 Delivery is carried out to the address specified by the Client within Denmark, unless otherwise agreed. The address stated during the checkout process is decisive.
5.2 If the goods cannot be delivered and are returned due to reasons attributable to the Client, the Client shall bear the costs of the unsuccessful shipment. This does not apply if the Client exercises their right to cancel or if delivery failure is due to circumstances beyond their control.
5.3 Personal collection of goods is not possible for logistical reasons.
5.4 If the Seller is unable to deliver the ordered goods due to improper or failed self-supply and is not at fault, the Seller may withdraw from the contract. The Client will be informed immediately and refunded without delay.
6) Reservation of Proprietary Rights
If the Seller delivers goods before receiving full payment, ownership of the goods remains with the Seller until full payment is received.
7) Warranty
7.1 The statutory warranty period for consumers in Denmark is two years from the date of delivery. For traders, different terms may apply, provided they do not conflict with mandatory consumer protection regulations.
7.2 The warranty covers any defects existing at the time of delivery. The Client should notify the Seller of any defects as soon as possible after discovery.
7.3 The above does not affect the Client’s right to remedies under the Danish Sale of Goods Act.
8) Liability
8.1 The Seller shall be liable without limitation for damages caused intentionally or by gross negligence, for injury to life, body or health, and under the Danish Product Liability Act.
8.2 In cases of slight negligence, the Seller is only liable for breaches of material contractual obligations (cardinal duties). In such cases, liability is limited to the foreseeable, typical damage.
8.3 Further liability of the Seller is excluded. This also applies to the personal liability of legal representatives and vicarious agents.
9) Alternative dispute resolution
9.1 The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
9.2 The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.
